Canceling or Changing an Order
Once you submit an order, you must email Mattel Customer Service through eBay Messaging to attempt to cancel or change it. We are unable to honor requests once orders have entered the shipping process.
Shipping and Processing Fees
Our shipping and processing fees are posted with each item and include the cost of processing your order, handling and packaging your items, and delivering them to their final destination. Surcharges may apply to larger items or orders shipping to remote locations.
Delivery Time Estimate
• Orders usually ship from our warehouse within 1 - 2 business days. Business days are Monday through Friday, excluding U.S. federal holidays.
• We ship orders to U.S. destinations including Alaska, Hawaii, and APO/FPO addresses only.
• Shipments to PO boxes and APO/FPO addresses are through the United States Postal Service.
• Tracking information is generally sent within a day of order shipment.
• We currently offer Standard, Expedited and Next Day shipping options. Processing times vary depending on items in your order and your shipping destination. Free Shipping promotions apply to Standard Shipping only.
Standard (FedEx Home Delivery) – allow 7-8 business days
Expedited (FedEx 2-Day Delivery) – allow 1-2 business days from date shipped*
Next Day (FedEx 1-Day Delivery) – allow 1 business day from date shipped*
*Order must be placed by 1 pm ET (Eastern Time) on a business day to meet delivery estimate.
Mattel is not responsible for shipping delays resulting from technical, mechanical or weather-related activity.
Our products are very popular, so the availability of items posted by Mattel is subject to change quickly. We encourage you to make your selections promptly to ensure availability.